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Privacy Policy

Effective Date: 10/2/2024
Last Updated: 10/2/2024

 

1. Introduction

Welcome to Life With Thermomix (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website www.lifewiththermomix.co.uk (the “Website”).

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

 

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide to Us

  • Name, email address, phone number, and address when you place an order or book a demo.

  • Any information provided through contact forms, live chat, or customer inquiries.

2.2 Automatically Collected Information

When you visit our Website, we automatically collect:

  • IP address, browser type, and device information

  • Browsing behaviour (pages visited, time spent on site, etc.)

  • Cookies & tracking technologies (see Section 7)

2.3 Third-Party Information

We may receive data from Google Analytics, Facebook Pixel, and other advertising platforms for analytics and marketing purposes.

 

3. How We Use Your Information

We use your data for the following purposes:

  • To provide and improve our services (order processing, demo scheduling, customer support).

  • To personalise user experience and display relevant content.

  • For marketing and promotional purposes (newsletters, special offers).

  • For analytics and performance tracking to enhance our Website’s usability.

  • To comply with legal obligations (e.g., fraud prevention, GDPR compliance).

 

4. Sharing & Disclosure of Information

We do not sell your personal data. However, we may share information in these cases:

  • Service Providers: With trusted partners (e.g., payment processors, delivery companies).

  • Legal Compliance: If required by law or to enforce our policies.

  • Advertising Partners: For targeted ads on Google, Facebook, or Instagram.

 

5. Data Security & Storage

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

6. Your Rights Under GDPR (For UK & EU Users)

If you are in the UK or EU, you have the right to:
✔ Access & request a copy of your personal data.
✔ Correct inaccuracies in your data.
✔ Request data deletion ("Right to be Forgotten").
✔ Withdraw consent for marketing emails.
✔ Request data portability for transferring your information.

To exercise these rights, email beatriz@lifewiththermomix.co.uk.

 

7. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to improve our website.
✔ Essential Cookies: Required for site functionality.
✔ Performance Cookies: Help us analyse user behaviour.
✔ Marketing Cookies: Used for advertising & retargeting.

You can manage cookie preferences via your browser settings or our Cookie Banner.

 

8. Third-Party Links & External Sites

Our Website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their privacy policies separately.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We recommend reviewing this page regularly.

 

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

📧 Email: beatriz@lifewiththermomix.co.uk

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